Monitor performance free for 14 days.
No agent or user limits. All online.

Gain technical and operational insights to speed adoption and focus CX improvements

GET STARTED

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OPERATA AT A GLANCE

Managing your Contact Center with Operata.
 End-to-end measurement. Every second, every call.

COLLECTION
‍‍

Browser

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Cloud Collector

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Data Controls

AGENT EXPERIENCE

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AX Copilot

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CCaaS Carrier

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Network &
WebRTC

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Agent Environment

MONITORING

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AI Featured Insights

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CX Copilot

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Canvas

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Playbooks

INSIGHTS

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Performance
Testing

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CX Baseline

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CX Heartbeat

ASSURANCE

INTEGRATIONS

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Data Exchange

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API

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CCaaS
Orchestrator

COLLECTION‍

Collect Agent Experience data via a browser plugin
and bring together with CCaaS data from the cloud.

AGENT EXPERIENCE

Real-time intelligent guidance to improve technology
and operational performance for every Agent.

MONITORING

CCaaS & Carrier performance
‍Monitor the CCaaS and carriers you rely on.

Network & WebRTC metrics
‍Capture environmental data-browser, hardware, network and noise.

Agent Environment
‍Capture environmental data-browser, hardware, network and noise.

INSIGHTS

AI Featured Insights
‍Recommended actions to improve contact center performance.

CX Copilot
‍A natural language CX Copilot to interact with CX data.

Canvas
‍A flexible data canvas to build CX data visualizations.

Playbooks
A library of curated dashboards for best practice CX IT & Ops.

ASSURANCE

Performance testing
Test with real calls, on demand, at scale.

CX Baseline
Use global scores to baselines expected performance.

CX Heartbeat
‍Score your CX and view audio quality shifts at each step of a call.

INTEGRATIONS

We play nicely with the tools you love.
Full API, webhooks and AWS EventBridge.

OUR CUSTOMERS KEEP SINGING OUR PRAISES!

“A highly valuable toolset for providing key metrics as to the customer and agent experience”

Darren Baker

Network Eng & Planning, Snr Lead, Telstra

“Operata provided assurance that we could scale up safely and with confidence.”

Grant Sayer

CTO, HealthDirect Australia

“With what came to light on our journey, Operata should be a given for every cloud telephony implementation.”

Rachel Southon

Technology & Delivery, Mercury Energy

The economic impact of agent downtime.

This simple calculator for IT teams quantifies the business impact of reducing agent impacting issues.

Get the details behind this calculation and learn how Operata can speed up your issue resolution times.

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