Monitor performance free for 14 days.
No agent or user limits. All online.
Gain technical and operational insights to speed adoption and focus CX improvements
Managing your Contact Center with Operata.
End-to-end measurement. Every second, every call.
COLLECTION
Browser
Cloud Collector
Data Controls
AGENT EXPERIENCE
AX Copilot
CCaaS Carrier
Network &
WebRTC
Agent Environment
MONITORING
AI Featured Insights
CX Copilot
Canvas
Playbooks
INSIGHTS
Performance
Testing
CX Baseline
CX Heartbeat
ASSURANCE
INTEGRATIONS
Data Exchange
API
CCaaS
Orchestrator
COLLECTION
Collect Agent Experience data via a browser plugin
and bring together with CCaaS data from the cloud.
AGENT EXPERIENCE
Real-time intelligent guidance to improve technology
and operational performance for every Agent.
MONITORING
CCaaS & Carrier performance
Monitor the CCaaS and carriers you rely on.
Network & WebRTC metrics
Capture environmental data-browser, hardware, network and noise.
Agent Environment
Capture environmental data-browser, hardware, network and noise.
INSIGHTS
AI Featured Insights
Recommended actions to improve contact center performance.
CX Copilot
A natural language CX Copilot to interact with CX data.
Canvas
A flexible data canvas to build CX data visualizations.
Playbooks
A library of curated dashboards for best practice CX IT & Ops.
ASSURANCE
Performance testing
Test with real calls, on demand, at scale.
CX Baseline
Use global scores to baselines expected performance.
CX Heartbeat
Score your CX and view audio quality shifts at each step of a call.
INTEGRATIONS
We play nicely with the tools you love.
Full API, webhooks and AWS EventBridge.
“A highly valuable toolset for providing key metrics as to the customer and agent experience”
Darren Baker
Network Eng & Planning, Snr Lead, Telstra
“Operata provided assurance that we could scale up safely and with confidence.”
Grant Sayer
CTO, HealthDirect Australia
“With what came to light on our journey, Operata should be a given for every cloud telephony implementation.”
Rachel Southon
Technology & Delivery, Trustpower
