Monitor performance free for 14 days.
No agent or user limits. All online.

COLLECTION‍

Collect Agent Experience data via a browser plugin
and bring together with CCaaS data from the cloud.

AGENT EXPERIENCE

Real-time intelligent guidance to improve technology
and operational performance for every Agent.

MONITORING

CCaaS & Carrier performance
‍Monitor the CCaaS and carriers you rely on.

Network & WebRTC metrics
‍Capture environmental data-browser, hardware, network and noise.

Agent Environment
‍Capture environmental data-browser, hardware, network and noise.

INSIGHTS

AI Featured Insights
‍Recommended actions to improve contact center performance.

CX Copilot
‍A natural language CX Copilot to interact with CX data.

Canvas
‍A flexible data canvas to build CX data visualizations.

Playbooks
A library of curated dashboards for best practice CX IT & Ops.

ASSURANCE

Performance testing
Test with real calls, on demand, at scale.

CX Baseline
Use global scores to baselines expected performance.

CX Heartbeat
‍Score your CX and view audio quality shifts at each step of a call.

INTEGRATIONS

We play nicely with the tools you love.
Full API, webhooks and AWS EventBridge.