Monitor and improve performance across your entire AI and human-powered CX stack - in real time.
Enterprises are under enormous pressure to deploy AI agents across a fragmented ecosystem of Voice AI, CX AI, CCaaS, networks, browsers, remote and BPO environments.
But without observability into live interactions across these disconnected systems, IT and Ops teams have no way to solve problems before they hit the customer.
As the world's first CX Observability platform, Operata connects the dots — piecing together technical, operational, and experience data from the entire customer journey, and empowering you to improve it.
Roll out AI alongside human agents and migrate platforms without catastrophic rollbacks. Guarantee every AI-to-human handoff. Govern remote workers and BPOs to a single standard.
Capture signal from every second of every interaction — AI and human. Get real-time telemetry that spans your entire ecosystem. See every customer interaction together in a single view.
Pinpoint the source of any issue instantly. End the IT blame game — no more departments or vendors pointing fingers. Cut IT investigation time by 65%.
Guide agents to self-heal local issues before customers feel them. Focus where impact is greatest — by route, queue, vendor, and team. Measure how every change moves revenue and resolutions.
Bring billions of isolated data points, into a single, correlated timeline — captured across your entire vendor ecosystem in real-time.
Verified integrations for popular Voice AI, CX AI platforms or our FDEs will deliver what you need.
Packaged Cloud collectors capture technical, operational and experience data - every second, every call.
Chrome and Edge collectors capture real-time environmental, network and application data at the edge - every second, every call.
Observe Voice AI, CX AI, CCaaS and CPaaS - upstream or down, all built on Open Telemetry.
Stop digging through logs. Ask our AI Agents, plain-language questions and instantly analyze and visualize performance across journeys.
Track intents, journeys, escalations, drop-offs, conversions, and outcomes inside AI agents.
Capture every insight across the entire customer journey, from handoffs from AI to human, human to AI, system to system.
Drill down by Vendor, BPO, location, team to target improvements across your AI and human workforce.
Dive deep into the metrics, events, logs & traces to dissect the detail behind every interaction.
Turn insight into immediate resolution — proactively, automatically, and from inside the AI tools your teams already use.
Agent Copilot notifies of issues impacting EX and suggests improvements.
Capture every insight across the entire customer journey, from handoffs from AI to human, human to AI, system to system.
Curated dashboards that pair every signal with the action to resolve it.
Interact with insights from Claude, ChatGPT, or Copilot — powered by our real-time event stream and MCP.
Real-time observability drives real business outcomes. Operata gives IT and Ops leaders the certainty to accelerate transformation, manage performance, and deliver on the AI mandate — without fear of failure.
Roll out new AI in tandem with human agents, or migrate platforms, without catastrophic rollbacks.
Trace and monitor every layer of the interaction when transferring a customer to a human.
Gain governance over remote workers and BPOs. Alert agents to local Wi-Fi or headset issues before the customer complains.
Pinpoint root causes instantly and stop vendors pointing fingers — cut IT investigation time by 65%.
Collect metrics, events, logs and traces with pipelines built for flexibility and scale.
Learn moreUse simple prompts to surface expert Insights, and visualisations - powered by Agentic AI.
Learn moreQuery insights and data using your own AI stack and Operata’s MCP server for CX Observability.
Learn moreINTERACTIONS
AGENT MINUTES
CX INSIGHTS
Continuously monitor and identify performance trends across networks, voice AI, infrastructure and apps. Assess technology risks and action improvements.
Learn More
Uncover deep performance insights that fuel smarter decision-making, speed migration and boost agent productivity. Proactively plan improvements for the best CX.
Learn MorePrevent setup issues with Agent readiness tests. Guide Agents with real-time recommendations to improve interaction quality on-the-fly.
Learn MoreNicolas De Kouchkovsky
No Jitter
Craig Robson
IT Product Manager, Origin
Darren Baker
Network Engineering & Planning - Senior Lead, Telstra
Nicolas De Kouchkovsky
No Jitter
Craig Robson
IT Product Manager, Origin
Darren Baker
Network Engineering & Planning - Senior Lead, Telstra
Rachel Southon
Technology & Delivery
Tyler Cross
CTO, Reciprocity Industries
Alex Seng
Business Analyst, Everlight Radiology
Rachel Southon
Technology & Delivery
Tyler Cross
CTO, Reciprocity Industries
Alex Seng
Business Analyst, Everlight Radiology
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
