Agent Readiness Test
Don't let your agents first customer call be the test for their system setup. Build end-to-end experience assurance into every agents daily flow.
The best performing teams use Agent Readiness Tests to ensure their technology is configured for optimal performance from their first call to their last - every day.
First Impressions Are Everything
Sub-par audio or a disconnected integration erode customer trust.
Agent Readiness Test catches these problems proactively before the first call.
Reduced Downtime and Escalations
Agents resolve issues independently rather than escalating them to supervisors or technical teams, resulting in fewer call transfers.
Improve First Contact Resolution
Customers won’t hang up in frustration when audio cuts out or connections drop, resulting in lower abandonment rates and repeat calls.
Confidence in Every Connection
Consistent Quality Across Hybrid Workforces
Multi-Parameter Health Check
Before an agent even says “hello,” Operata’s Agent Readiness Test runs a thorough, multi-parameter health check to ensure every technical component of the call path is operating optimally.
Real-Time Feedback & Remediation
Feed agents a stream of real-time recommendations for issue troubleshooting and resolution based on best practices.
Post-Issue Verification
After a customer reports an audio glitch, agents can rerun a test to confirm whether the fault is device or network-related versus customer-side.
Work from Home Assurance
Surface home network instability before it impacts live calls and prompt agents to switch to wired Ethernet or adjust Wi-Fi channels.
New-Hire Ramp-Up
Automate the validation of every desk and softphone during onboarding to reduce the number of technical support tickets in the first week.
“Operata helped us troubleshoot
errors and understand the
impact of remediation actions.”
Alex Seng, Business Analyst, Everlight Radiology
Combining GenAI and machine learning
with proprietary data and algorithms.
AI Featured Insights
Curated insights and recommended actions to improve key metrics.
Learn More
Agent Copilot
Proactively recommend best practices for Agents to improve CX on-the-fly.
Learn More
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
