CX Observability for Contact Centers

Full visibility into every interaction across cloud platforms, Voice AI agents, and hybrid workforces. Operata brings observability to CX so you can see what’s really going on and take action fast.

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"The Data Dog for Contact Centers"

Nicolas de Kouchkovsky

Industry Analyst & Fractional CMO

Dashboard showing agent activity with bar charts, pie charts, and a table detailing missed calls statistics for various agents.

Move beyond monitoring

Monitoring shows you what happened.
Observability shows you why it happened.

Operata captures 20 to 30 data points for every customer interaction. By connecting the dots across your entire contact center environment, it reveals patterns, pinpoints root causes, and helps you fix problems before they hit your KPIs.

Connected systems

Brings together data from networks, devices, contact center platforms, AI interactions, and customer experience signals.

Real-time insights

Identifies issues as they occur, whether it's audio quality drops, long wait times, or poor routing.

Root cause resolution

Combines technical and behavioral data so you can understand what’s behind performance issues and resolve them quickly.

Built for AI and human agents

Seamless service from bot to agent

Whether your customers start with a Voice AI agent or go straight to a person, Operata tracks the full journey. It ensures smooth handovers and captures every piece of context along the way so nothing gets lost.