Real-time data is collected from every second of every call from every agent (both AI and human), drawn together from across the extended contact center.
Our Agent Collectors are available as a simple one-click install for Chrome and Edge. Roll out one-by-one or via simple group policy update.
Operata's cloud collectors are templated, easy to deploy and start bringing data in within minutes.
Access verified and rapidly deployed integrations for 50+ CCaaS, CRM, AI Customer Service and Voice AI platforms
Operata Collector is freely downloadable as a simple one-click install via Chrome Extension or Edge Add-on. Join hundreds of thousand of agents and roll out selectively or via a simple group policy update.
Bring together Agent experience data with interaction data from the entire customer journey. Have a single view across IVR, AI Automation, Voice Bots and Human to hamn calls.
Operata provides simple to deploy Agent Collectors for Chrome and Edge. Pair with data sources from an ever expanding library of verified integrations.
Monitor and improve data collection with management tools and coverage analysis built to keep your data flowing across your entire estate.
Nicolas De Kouchkovsky
No Jitter
Yes. Operata is built specifically for Genesys Cloud CX™ and supports the standard editions and most common multi-vendor configurations — voice AI, virtual agents, BPO networks, CRM integrations.
Minutes, not weeks. A lightweight browser extension for agents and a cloud collector for environment signals. No professional services engagement required.
Yes. We run structured trials for most prospective customers — typically 14 days, set up with a CSM and your specific use case in mind. Sign up here.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
