Real-time data is collected from every second of every call from every agent (both AI and human), drawn together from across the extended contact center.
Our Agent Collectors are available as a simple one-click install for Chrome and Edge. Roll out one-by-one or via simple group policy update.
Operata's cloud collectors are templated, easy to deploy and start bringing data in within minutes.
Access verified and rapidly deployed integrations for 50+ CCaaS, CRM, AI Customer Service and Voice AI platforms
Operata Collector is freely downloadable as a simple one-click install via Chrome Extension or Edge Add-on. Join hundreds of thousand of agents and roll out selectively or via a simple group policy update.
Bring together Agent experience data with interaction data from the entire customer journey. Have a single view across IVR, AI Automation, Voice Bots and Human to hamn calls.
Operata provides simple to deploy Agent Collectors for Chrome and Edge. Pair with data sources from an ever expanding library of verified integrations.
Monitor and improve data collection with management tools and coverage analysis built to keep your data flowing across your entire estate.
Nicolas De Kouchkovsky
No Jitter
Verified designation for supported platforms.
As part of the ongoing expansion of supported platforms, Operata has introduced a Verified designation. This denotes an Operata verified platform and data integration that is ready to use.
Verified by Operata program
For platforms that are not yet Verified there is a discovery, data mapping, assurance and documentation process required to be completed by Operata. Typically Verification can be completed in 1-3 days.
Request Verification
For Customers that would like to request Verification of a Supported platform, please get in touch.
Operata supports collection of metrics, logs, traces and events across an expanding list of more than 50+ data integrations across 50+ CCaaS, CX, AI Customer Service and Voice AI platforms.
‘Verified’ designation for supported platforms.
As part of the ongoing expansion of supported platforms, Operata has introduced a Verified designation. This denotes an Operata verified platform and data integration that is ready to use.
Verified by Operata program
For platforms that are not yet Verified there is a discovery, data mapping, assurance and documentation process required to be completed by Operata. Typically Verification can be completed in 1-3 days.
Request Verification
For Customers that would like to request Verification of a Supported platform, please get in touch.
Operata retains second-by-second detail for shorter periods than rolled-up summary data, with the data accessible in three ways:
Canvas dashboard
Calls and logs
Operata API
For full details on data retention periods visit the Operata Help Center.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
