Collect Agent experience data via a browser plugin or SDK and bring together data from your contact center cloud.
CCaaS & Carrier performance
Monitor the CCaaS and carriers you rely on.
Network & WebRTC metrics
Understand real-time events, errors and performance data.
Capture environmental data-browser, hardware, network and noise.
Intelligent answers and playbooks for proactive performance improvement and problem resolution.
Test with real calls, on demand, at scale.
Use global scores to baselines expected performance.
Score your CX and view audio quality shifts at each step of a call.
We play nicely with the tools you love. Full API, webhooks and the Operata Data Exchange.