One platform monitors every second of every call, end to end. Real-time telemetry streams continuously from every layer of your CX stack, correlating every signal across your enterprise. 50+ voice AI, CX AI, and CCaaS platforms supported.
Collection happens at the agent's endpoint and at the platform. A browser extension reports what only the endpoint can see: headset audio levels, network quality, microphone state, softphone events. Cloud collectors pull interaction data from your CX, voice AI and CCaaS platforms. Synthetic calls test the path when no customer is on it.
Real-time capture and testingCorrelated telemetry from every layer. Monitoring runs across CX applications, infrastructure, digital experience and AI agents, with every measurement tied to the interaction it belongs to. Insights and anomalies flag deviations from your baselines, and the Context Graph holds the domain knowledge CX IT and Ops teams work from.
Customer Journey TraceA single pane, from AI to human. Customer Journey Trace shows every interaction end to end. Dashboards and views give you a visual canvas across service elements. Synthetics and assurance exercise CX applications and voice AI agents in production. Alerts and notifications reach your channels, and the Builder Experience covers docs, recipes, MCPs and APIs.
Dashboards and viewsAI-powered insights and actions across the platform. IT teams get to root cause quicker and improve MTTR, in the channels they already work in. Ops teams understand change impact quicker and ask about performance in plain language. Human agents get readiness testing, issue prevention and technical guidance in real time.
Tenor overview
With encryption in motion and at rest, and active in-depth monitoring, Operata is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, and FedRAMP/FISMA reports and certifications.
Operata privacy is maintained by role based access controls to production systems as well as annual company-wide privacy training to safeguard your data.
Operata Platform supports GDPR compliance. It's architected to make it simpler for you to comply with the GDPR and include features that will help you respect your GDPR obligations.
See how Operata helps IT and Ops teams keep the customer experience connected across every platform in your stack.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
800 W. El Camino Real #180,
Mountain View,
CA 94040, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
