COLLECTION
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Softphone
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Browser
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Cloud Collector
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Messenger
MONITORING
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CCaaS Carrier
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Network &
WebRTC -
Agent Experience

INSIGHTS
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Performance
Testing -
CX Baseline
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CX Heartbeat
ASSURANCE
INTEGRATIONS
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Data Exchange
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API
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CCaaS
Orchestrator
COLLECTORS
Collect Agent experience data via a browser plugin or SDK and bring together data from your contact center cloud.
MONITORING
CCaaS & Carrier performance
Monitor the CCaaS and carriers you rely on.
Network & WebRTC metrics
Understand real-time events, errors and performance data.
Agent experience
Capture environmental data-browser, hardware, network and noise.
INSIGHTS
Real-time Observability
Intelligent answers and playbooks for proactive performance improvement and problem resolution.
ASSURANCE
Performance testing
Test with real calls, on demand, at scale.
CX Baseline
Use global scores to baselines expected performance.
CX Heartbeat
Score your CX and view audio quality shifts at each step of a call.
INTEGRATIONS
We play nicely with the tools you love. Full API, webhooks and the Operata Data Exchange.