CX Observability. AI Certainty.

Monitor, govern and improve performance across your AI and human-powered CX stack — in real time.

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4 of the Top 10 Global Software

2 of the top 10 U.S. Healthcare

Top 3 Global Pharma

2 of the Top 5 UK Banks

Top 3 Global Travel

10 Fortune 500 Industrials & Insurance Leaders 

4 of the Top 10 Global Software

2 of the top 10 U.S. Healthcare

Top 3 Global Pharma

2 of the Top 5 UK Banks

Top 3 Global Travel

10 Fortune 500 Industrials & Insurance Leaders 

Scattered signals, disconnected CX

AI breaks in the blind spots and handoffs.

Enterprises are under enormous pressure to deploy AI agents across a fragmented ecosystem of Voice AI, CX AI, CCaaS, networks, browsers, remote and BPO environments.

But without observability into live interactions across these disconnected systems, IT and Ops teams have no way to solve problems before they hit the customer.

‍

Built for the modern enterprise

Real-time telemetry across every customer interaction.

As the world's first CX Observability platform, Operata connects the dots — piecing together technical, operational, and experience data from the entire customer journey, and empowering you to improve it.

Platform Overview

Collect

Interpret

Act

Capture data from your entire CX and EX tech stack with robust, out-of-the-box integrations with agent desktops, browsers and headsets, networks and VPNs, CCaaS, voice AI and CRM, telephony and WebRTC, and event streams.

Platform Overview

Collect

Interpret

Act

Thread disparate real-time interactions into customer journeys with correlated insights and compare performance by location and team. Dive deep into the individual agents and the metrics, events, logs & traces behind every interaction.

Platform Overview

Collect

Interpret

Act

Turns insights into EX and CX improvements with composable and pre-built event-based actions that automatically prevent and resolve issues before they waste everyone’s time.

Stop guessing, start observing

Deploy with confidence

Real-time observability drives real business outcomes. Operata gives IT and Ops leaders the certainty to accelerate transformation, manage performance, and deliver on the AI mandate — without fear of failure.

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De-Risk AI Deployments

Roll out new AI in tandem with human agents. Migrate platforms without catastrophic rollbacks.

Purple line graph icon on a transparent background showing an upward and downward trend inside a browser window outline.

Guarantee AI Handoffs

Trace and monitor every layer of the interaction when transferring a customer to a human and back again.

Eliminate Blind Spots

Gain governance over remote workers and BPOs. Alert agents to local Wi-Fi, app, or headset issues before the customer complains.

End the IT Blame Game

Pinpoint root causes instantly and stop vendors pointing fingers — cut IT investigation time by 65%.

OPEN STANDARDS, ENTERPRISE CLASS

Future proof for flexible AI and data best practice

Open Standards

Collect metrics, events, logs and traces with pipelines built for flexibility and scale.

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Talk to your data

Use simple prompts to surface expert Insights, and visualisations - powered by Agentic AI.

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Your Data, your AI

Query insights and data using your own AI stack and Operata’s MCP server for CX Observability.

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CX SPECIFIC INSIGHTS

AI fueled by CX signals at scale

500

MILLION

INTERACTIONS

BILLION

AGENT MINUTES

TRILLION

CX INSIGHTS

Use Tenor Al to ask a question about your Contact Center

What can I do to improve the CX score of my contact center?

Agents using built-in mics transfer 200% more calls than those using headsets
Call transcription accuracy drops 4X when voice quality dips below 3.5 MOS
Overall call abandonment includes 15% of calls abandoned by agents

Thinking...

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SEAMLESS INTEGRATIONS

Real-time observability across 50+ CX, AI & Contact Center platforms

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BUILT FOR TEAMS

Teams across the globe are seeing the power of Operata

IT & Ops Teams

Continuously monitor and identify performance trends across networks, voice AI, infrastructure and apps. Assess technology risks and action improvements.

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Faster fixes,
Reduce MTTR

Spend 65% less time investigating technology issues

Increase agent time with customers

Increase availability by up to 4%

Contact Center Operations

Uncover deep performance insights that fuel smarter decision-making, speed migration and boost agent productivity. Proactively plan improvements for the best CX.

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Contact Center Agents

Prevent setup issues with Agent readiness tests. Guide Agents with real-time recommendations to improve interaction quality on-the-fly.

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Proactively prevent
AX issues

Eliminate 90% of the cost of troubleshooting

Case Studies

Powering performance for the world's
best Contact Centers

CX Observability delivers end-to-end visibility across every interaction…Think of it as Datadog for contact centers.

Nicolas De Kouchkovsky
No Jitter

Read case studies

Vital to accelerating our migration & continuously assuring end-to-end quality across diverse environments.

Craig Robson
IT Product Manager, Origin

A highly valuable toolset in measuring the performance of our pilot program with Amazon Connect at both a network level and end-to-end - providing key metrics as to the customer and agent experience.

Darren Baker
Network Engineering & Planning - Senior Lead, Telstra

CX Observability [delivers] end-to-end visibility across every interaction…Think of it as Datadog for contact centers.

Nicolas De Kouchkovsky
No Jitter

Read case study

Vital to accelerating our migration & continuously assuring end-to-end quality across diverse environments.

Craig Robson
IT Product Manager, Origin

Darren Baker
Network Engineering & Planning - Senior Lead, Telstra

In moving to Amazon Connect, and Agents working from home, we needed real-time visibility of quality and issues. In hindsight, we should have put Operata in sooner.

Rachel Southon
Technology & Delivery

Read case study

Operata really opened up a lot of the data metrics for us, to more easily understand what was going on when there were issues.

Tyler Cross
CTO, Reciprocity Industries

Read case study

Operata... helped us to determine the optimal region to host our instance, troubleshoot errors and understand the impact of remediation actions during our pilot of Amazon Connect.

Alex Seng
Business Analyst, Everlight Radiology

In moving to Amazon Connect, and Agents working from home, we needed real-time visibility of quality and issues. In hindsight, we should have put Operata in sooner.

Rachel Southon
Technology & Delivery

Read case study

Operata really opened up a lot of the data metrics for us, to more easily understand what was going on when there were issues.

Tyler Cross
CTO, Reciprocity Industries

Read case study

Operata... helped us to determine the optimal region to host our instance, troubleshoot errors and understand the impact of remediation actions during our pilot of Amazon Connect.

Alex Seng
Business Analyst, Everlight Radiology

Get Started

Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.

Book a Demo

CX Observability. AI Certainty.

AI breaks in the blind spots and handoffs.

Real-time telemetry across every customer interaction.

Deploy with confidence

De-Risk AI Deployments

Guarantee AI Handoffs

Eliminate Blind Spots

End the IT Blame Game

Future proof for flexible AI and data best practice

Open Standards

Talk to your data

Your Data, your AI

AI fueled by CX signals at scale

Real-time observability across 50+ CX, AI & Contact Center platforms

Teams across the globe are seeing the power of Operata

IT & Ops Teams

Contact Center Operations

Contact Center Agents

Powering performance for the world's best Contact Centers

Ready to bring CX Observability to your contact center?

Powering performance for the world's
best Contact Centers