Measure the true end-to-end Customer and Agent Experience with real calls, across geographies and varying Amazon Connect regions. Predict expected performance to optimise architecture and maximise return on investment.
Make faster, more informed architectural decisions to meet specific business needs.
Set, meet and exceed service performance SLAs measured against independent, real world baselines. Report on PSTN audio quality, true audio latency, CX & AX, WebRTC and IVR performance, native & third-party CX/AX applications such as Bots, Media streaming & transcription.
Make data-driven decisions: Remove subjectivity for truly aligned business outcomes.
Dramatically reduce incident triage & troubleshooting times by pinpointing components impacted by an issue (PSTN, CCaaS provider, Agent Network). Know at a glance if your CX & AX issues are internal or external to your environment.
Reduce time-to-resolve by looking in the right places straight away.