Observability experts
Luke Jamieson
Luke, a globally recognized CX thought leader and Evangelist at Operata, brings energy, creativity, and deep industry expertise. Passionate about human experience, he champions contact centers in delivering top-tier CX and employee engagement.
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Andriy Zakharchenko
Andriy brings hands-on expertise across CCaaS, CX, and AI, with a career spanning solution architecture, partner strategy, and enterprise sales at Genesys, Cyara, and AWS. Known for translating complex contact center technology into real business outcomes, Andriy works with some of the world's largest organisations to help them see — and solve — what legacy tools miss.
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Dan Arra
Dan co-founded five successful companies including Altocloud, an AI-powered customer journey analytics company acquired by Genesys in early 2018. Dan is now the CRO of Operata, the world’s first CX observability platform.
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Operata is the only CX Observability tool designed specifically for cloud contact centers and the IT, CX, and Operations teams supporting them.
Boost Agent Productivity
Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.
Faster MTTR
Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.
Control Service Quality
Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.
Speed Time-to-Value
Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.
Lower Costs
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Optimize Your AI Investment
Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
