See Everything. Run Better Contact Centers.

Mar 10, 2026

Mar 12, 2026

Las Vegas

Join the Operata team and discover how leading contact centers use CX Observability to see more, fix faster, and deliver better experiences.

See Everything. Run Better Contact Centers.

Meet the Contact Center
Observability experts

Luke Jamieson

CX Evangelist

Luke, a globally recognized CX thought leader and Evangelist at Operata, brings energy, creativity, and deep industry expertise. Passionate about human experience, he champions contact centers in delivering top-tier CX and employee engagement.

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Matt Bange

Director, Solution Engineering

Matt’s career spans AI, CCaaS, SaaS, telephony, and voice/data networking,a lways driven by enterprise CX strategy. He’s helped top brands implement industry-first solutions and translate complex technology into measurable business outcomes. Matt partners closely with clients to optimize performance, boost customer satisfaction, and accelerate ROI.

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Andriy Zakharchenko

Director, Business Development

Andriy brings hands-on expertise across CCaaS, CX, and AI, with a career spanning solution architecture, partner strategy, and enterprise sales at Genesys, Cyara, and AWS. Known for translating complex contact center technology into real business outcomes, Andriy works with some of the world's largest organisations to help them see — and solve — what legacy tools miss.

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Norm Kayserman

n DIRECTOR, PARTNER AND CUSTOMER SOLUTIONS

Norm is a senior technology professional with deep expertise across CX Observability, contact center ecosystems, and AI-enabled platforms. With a track record spanning Fortune 500 organisations, he combines technical depth with strong go-to-market execution to help enterprises move from reactive troubleshooting to proactive experience assurance.

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Cloud contact centers & OPERATA

Better Together

Operata is the only CX Observability tool designed specifically for cloud contact centers and the IT, CX, and Operations teams supporting them.

Boost Agent Productivity

Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.

Faster MTTR

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

Control Service Quality

Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.

Optimize Your AI Investment

Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.