Operata Production

Meet the Contact Center
Observability experts

Romilly Blackburn

CO-FOUNDER & CEO

With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.

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John Mitchem

CO-FOUNDER & CTO

With a background in enterprise service management and voice network engineering, John has led complex contact center deployments, migrations and large-scale telephony transformation using CPaaS, UCaaS and CCaaS solutions.

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Cloud contact centers & OPERATA

Better Together

Operata is the only CX Observability tool designed specifically for cloud contact centers and the IT, CX, and Operations teams supporting them.

Boost Agent Productivity

Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.

Faster MTTR

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

Control Service Quality

Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.

Optimize Your AI Investment

Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.

SaaStr AI Annual 2026