Powerful Operata Integration for Jabra

Headset control and Jabra analytics alongside your CX data

Next Level CX Monitoring

AGENT EXPERIENCE

Contextual alerting and call control

*Proactive alerts for issues before they impact the customer experience

Agent call control

No more clunky call control. Get notified on your headset when calls are coming through and then accept or reject the call with native controls.

Optimize your audio

Get notifications on background noise or cross talk impacting call quality. No more "too high" or "too low" – just right for customers and agents alike.

Perfect audio settings

Connectivity is a complex challenge, with multiple audio sources, Bluetooth, and system defaults. Operata keeps you in the loop when the ideal setup has changed.

*Delivered via the Operata Agent Chrome Extension

DEVICE MAPPING

Asset management

Easy device management allows you to manage version control, agent usage, and speed up resolution times.

Headset adoption

Track your return on investment by quantifying headset usage across the entire team

Quality control

Is adoption impacting the customer experience? Monitor Jabra usage across problematic customer interactions

Full visibility

Correlate firmware versions and headset cohorts to voice quality issues.

HEADSET ANALYTICS

Qualify & quantify headset issues

Monitor and report on headset performance with powerful dashboards

Performance insights

See which agents are impacted and what is challenging them. Deep dive into headset performance over time.

Customer experience

Monitor headset usage across problematic customer interactions or compare headset data to AX and CX.

Agent experience

Understand the technical agent experience even more with deeply integrated headset data.

How Operata Works

COLLECTION

Browser
Cloud Collector
Data Controls

AGENT
EXPERIENCE

AX Copilot

MONITORING

CCaaS Carrier
Network &
WebRTC
Agent Environment

AI Featured Insights
CX Copilot
Canvas
Playbooks

INSIGHTS

Performance
Testing
CX Baseline
CX Heartbeat

ASSURANCE

INTEGRATIONS

Data Exchange
API
CCaaS
Orchestrator

How Operata Works

Browsers, Network & WebRTC, Agent Experience, Performance Testing.

COLLECTION

Collect Agent Experience data via a browser plugin and bring together with CCaaS data from the cloud.

AGENT EXPERIENCE

Real-time intelligent guidance to improve technology and operational performance for every Agent.

MONITORING

CCaaS & Carrier performance

Monitor the CCaaS and carriers you rely on.

Network & WebRTC metrics

Understand real-time events, errors and performance data.

Agent Environment

Capture environmental data-browser, hardware, network and noise.

INSIGHTS

AI Featured Insights

Recommended actions to improve contact center performance.

CX Copilot

A natural language CX Copilot to interact with CX data.

Canvas

A flexible data canvas to build CX data visualizations.

Playbooks

A library of curated dashboards for best practice CX IT & Ops.

ASSURANCE

Performance testing

Test with real calls, on demand, at scale.

CX Baseline

Use global scores to baselines expected performance.

CX Heartbeat

Score your CX and view audio quality shifts at each step of a call.

INTEGRATIONS

We play nicely with the tools you love. Full API, webhooks and AWS EventBridge.

The economic impact of agent downtime.

This simple calculator for IT teams quantifies the business impact of reducing agent impacting issues.

Get the details behind this calculation and learn how Operata can speed up your issue resolution times.

Avg Agent Numbers 0

01000

Agent Cost Per Hour 0

0100

Estimated Monthly Call Centre Costs

$0USD

Estimated Monthly Operata Costs

$0USD

Estimated Monthly Savings

$0USD

ROI – Return on Investment

0.00%