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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Operata AX Copilot

Real-time intelligent guidance for agents, powered by Tenor AI™

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Improve agent performance

Deliver intelligent real-time guidance to agents including alerts to technical issues and troubleshooting tips based on best practices to improve CX.

Reduce agent downtime

Alert agents to issues, and provide recommendations and testing tools to help agents quickly self-resolve problems and return to productive work.

Improve agent wellbeing

Identify in real time when agents are subject to abusive calls, and configure your preferred remediations to improve agent wellbeing and reduce turnover.

AX Copilot

Real-time intelligent guidance for agents.

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AX Copilot Features

Improve agent performance and wellbeing.

Agent CX alerts from Tenor AI™

Deliver real-time AI-powered alerts and guidance to agents right within their CCaaS browser tab.

Recommended actions

Feed agents a stream of real-time recommendations for issue troubleshooting and resolution based on best practices.

Configurable action buttons

Configure primary and secondary action buttons for each alert and recommendation that is delivered to your agents.

Wellbeing alerts from Tenor AI™

Use pre-built conversational analytics rules from your CCaaS to detect abusive calls and provide agents with remediation actions.

“Operata helped us troubleshoot errors and understand the impact of remediation actions.”

Alex Seng, Business Analyst, Everlight Radiology

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Unlock your CX data with Tenor AI™

Combining GenAI and machine learning with proprietary data and algorithms.

AI Featured Insights

Curated insights and recommended actions to improve key metrics.
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CX Copilot

Ask questions with natural language to uncover insights in your data.
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See Operata in action.

Lock in some time with a Product Specialist.

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