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Operata provides the tooling and suggestions to get the most from your Cloud contact center investment.
See your performance in context. Surfaced data points underline changes in performance, Vs global averages and automatic comparisons Vs peer norms
Reinforce success and mitigate potential issues with suggested improvements - before they impact your CX.
END TO END CX OBSERVABILITY
INSIGHTS FEATURES
Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions and carriers.
Large data sets and diverse sources drive baseline comparison Vs trends. Gain deep insights into health & focus areas for improvement.
At a glance CX and AX scores rate audio traversing your systems using ITU perceptual quality standards.
Independently measure and verify availability and performance of internal teams, your CCaaS, applications, MSP’s and BPO’s.
Get prioritised, contextual recommendations based on precise findings so that that right people can verify, investigate and resolve.
Use workflow and alerts to automate actions to remediate problems, raise tickets and reroute calls.
Alex Seng, Business Analyst, Everlight Radiology
