Playbooks to guide Ops & IT best practice.
Playbooks deliver curated interactive dashboards for proactive insights and actions.
Access a library of best practice dashboards and playbooks curated by expert enterprise CX, Ops & Voice engineers.
Your in-house voice experts
Operata provides the tooling and suggestions to get the most from your Cloud contact center investment.
See recommendations, not problems
See your performance in context. Surfaced data points underline changes in performance, Vs global averages and automatic comparisons Vs peer norms
Continuous, proactive improvement
Assess hot spots with CX Risk Scores and drill into areas for improvement. Compare cohorts to highlight anomalies.
Curated playbooks for optimizing performance
Proactive answers & end-to-end observability.
Correlated, real-time analysis
Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions and carriers.
Learn from billions of minutes
Large data sets and diverse sources drive baseline comparison Vs trends. Gain deep insights into health & focus areas for improvement.
Measure real ‘people experience’
At a glance CX and AX scores rate audio traversing your systems using ITU perceptual quality standards.
Assess service levels
Independently measure and verify availability and performance of internal teams, your CCaaS, applications, MSP’s and BPO’s.
Surface suggested issues
Get prioritised, contextual recommendations based on precise findings so that that right people can verify, investigate and resolve.
Resolution orchestration
Use workflow and alerts to automate actions to remediate problems, raise tickets and reroute calls.
“Operata helped us troubleshoot
errors and understand the
impact of remediation actions.”
Alex Seng, Business Analyst, Everlight Radiology
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
