Unearth New CX Insights With Contact Lens

Draw correlations across Operata and Contact Lens data for improved AX and CX.

CONTACT LENS & OPERATA

Gain new AX & CX insights

Bring together data from Contact Lens and Operata to unearth correlated insights and recommended actions to improve AX and CX.

Accelerate time-to-value

Start collecting data from Contact Lens in under 30 minutes, with pre-built Rules and Intents for key CX Observability use cases.

AI-powered AX & CX Copilots

Use Contact Lens agent and customer sentiment data to fuel real-time AI-powered guidance to resolve issues and improve AX and CX.

AI-POWERED INSIGHTS

Bring together technical, operations, and experience data from Contact Lens and Operata to fuel unique insights and recommendations.

AI-powered insights and recommendations to improve contact center performance

Use Operata Playbooks to analyze Contact Lens sentiment data alongside CX Observability info

Interact with harmonized Contact Lens and Operata data using natural language

SPEED TIME-TO-VALUE

Quickly add Contact Lens data to fuel enhanced Operata Platform insights and recommendations

Easily deploy pre-built Contact Lens conversational analytics templates for key CX Observability use cases

Use interactive Operata Playbooks pre-configured for Contact Lens agent and customer sentiment data

Use complementary AWS services to integrate Operata data and real-time events with connected systems

AX & CX COPILOTS

Real-time AI-powered contextual alerting, correlated insights, and natural language Operata and Contact Lens data interaction

Curated insights and recommended actions to improve key metrics.
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Proactively recommend best practices for Agents to improve CX on-the-fly.
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Ask questions with natural language to uncover insights in your data.
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Rachel Southon, Technology & Delivery, Trustpower

Operata provides the only CX Observability platform for Amazon Connect.

Available on AWS marketplace

Lock in some time with a Product Specialist.