Synthetic tests confirm the system's health at that point in time. Real-time telemetry shows what's actually happening, call by call. One correlated view — so when something breaks, you already know which layer to fix.
Real-time data collection from AI CX, voice AI, CPaaS, and CCaaS platforms.
Logs, events, traces, metrics, metadata: the real production data behind every interaction, pulled from your entire CX stack.
One live, correlated view spans the full call path. Telephony, network, IVR and queue, WebRTC media, voice AI turns, and the AI-to-human handoff — all measured against a single baseline.
Simulated load and end-to-end roundtrip monitoring.
Real test calls through your live environment prove the platform is production ready before you migrate or change anything.
Test every combination of customer location, agent location, CCaaS platform, and network path to see how each affects quality and latency. MOS, jitter, packet loss, latency — captured on schedule or at load, pinpointing whether a fault sits in your stack or outside.
Simulated agent endpoint and readiness on-demand monitoring.
Catch issues at the agent endpoint before they reach the customer, whether the agent works from the office, home, or a BPO.
The Agent Readiness Test runs automatically before every shift, checking network bandwidth and latency, WebRTC performance, audio quality, microphone and headset, CPU and memory load.
First-party human agent data: headset, browser, network and experience.
A simple browser extension collects signal from every agent: network, CPU, background noise, headset, WebRTC telemetry, softphone logs.
Agent Alerts prompt a self-resolve before the customer notices. When an issue needs support, it arrives with full interaction metadata so you can isolate the cause and fix it fast.
Nicolas De Kouchkovsky
No Jitter
Proof across every layer of the call path, in real time and on demand. Migrations, vendor decisions, go-live sign-offs all move forward on per-second evidence. Push changes to production with the evidence in hand.
Robust uptime SLAs, active 24x7 monitoring and an infrastructure built for resiliency and high availability ensures our CX Observability platform scales with you.
With encryption in motion and at rest, and active in-depth monitoring, Operata is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, and FedRAMP/FISMA reports and certifications.
Operata privacy is maintained by role based access controls to production systems as well as annual company-wide privacy training to safeguard your data.
Operata Platform supports GDPR compliance. It's architected to make it simpler for you to comply with the GDPR and include features that will help you respect your GDPR obligations.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
