Run real calls through your live environment before and after, measured on the same metrics. Scale confidently, with proven data and insights to ensure every change holds up.
Score voice quality with MOS before you change anything, then again after cutover. You get a true before-and-after to catch regressions.
Test every combination of customer and agent location, platform, or network path before cutover. See how each change affects quality and latency, so you move with evidence.
Test calls capture MOS, jitter, packet loss, and latency on every leg. Prove whether the fault sits in your platform, network, or carrier, before it reaches a live call.
Test customer, contact center, and agent-location combinations to make engineering choices on data, not opinion. Know exactly how each path affects quality and latency before you commit.
Carry objective voice quality and latency measures through every migration phase. Transition with confidence and spot issues the moment they appear.
Run roundtrip PSTN tests that measure audio quality, latency, and CX across the full call path, carrier to platform.
Prove whether a fault sits in your systems or external networks. Stop guessing whose problem it is, and cut time to resolution.
Run end-to-end calls for a clean pre-change baseline and post-change assurance. Validate every release before it reaches a customer.
Run targeted test calls with real or virtual agents to validate a fix before you sign it off. Confirm the problem is gone, on demand.
Simulate real-world load before the rush hits. Confirm the platform holds at peak, so a busy morning or campaign launch never becomes an incident.
Run scheduled roundtrip PSTN calls from every location you operate. Catch regional routing, carrier, and latency issues before customers feel them.
Visit the Operata Docs for a deeper dive into the Operata Insights Catalog.
AI Featured Insights helps teams by:
Some of the types of issues it automatically detects include:
Use of non-approved microphones by agents
Insights is a real-time feed of curated insights and AI Summaries powered by Tenor AI™. It surfaces performance anomalies, trending issues, and prioritized recommendations across CX and agent environments.
Operata Insights delivers curated, actionable insights by correlating technical, operational, and experience data. It surfaces prioritized recommendations, contextual issues, and proactive guidance to help CX/AX teams improve performance before problems escalate.
Insights includes tools for resolution orchestration — e.g. alerts, automated workflows, ticketing, call rerouting or callbacks — so that identified problems can be remediated efficiently.
It uses large datasets (“billions of minutes” of data) to establish baselines and trends. AI (via Tenor AI™) powers features like Featured Insights, Playbooks, and CX Copilot (beta) to automatically generate recommendations and help users interact with observability data.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
