Every CX metric, explained in seconds
Ask Tenor in plain language. Get the what and the why.
Talk to us
You own CSAT, AHT, and FCR. The moment one moves, get the answer, the chart, and the root cause delivered instantly.
The proof behind every metric
The answer in hand before you join the call
MOS, jitter, packet loss, error spans, and device telemetry — correlated across the session path, tested against the likely causes, and returned as a ranked root cause. No bridge call required.
Packet-level evidence with every finding
See the carrier, the CCaaS vendor, or the BPO where the fault originated using your own record. Every finding carries the session data behind it.
Delivered where your team already works
The root cause lands in the Slack or Teams channel where you already triage. Ask follow-ups and approve the fix in the same thread — or go straight to the detail in your AI assistant through the Operata MCP Server.
Every number you need without a dashboard build
Prompt the way you'd ask a colleague
The answer comes back grounded in your environment: technical, operational, and experience data, correlated in one platform.
Know where to start
The CX Copilot prompt library gives you ideas of what to ask. Get the analysis and export the chart. Change the group, or the time covered, just by asking.
Quality to outcome correlation
Call quality, agent scores, and customer outcomes join on the same interaction. A coaching problem is separated from a technology issue.
Cost to serve
Improve the interactions that shape your metrics. A single view across every interaction to find trends, and focus agent time where it counts.
Oversight for every CX AI interaction
Tenor traces every handoff in your CX stack, and rates each failure by CX risk. Find the answers quickly in your own AI tools.
AI-to-human handoff tracing
Every handoff and conversation outcome gets traced live in production. Know whether the cause sat in the flow design, speech recognition, or degraded audio.
Insights catalog
Asking the right question assumes you know where to look. AI-driven insights are surfaced and rated by CX risk impact, so your team works the highest-impact problem first.
Any AI tool, same data
The Operata MCP Server brings the same data into Claude, ChatGPT, or Microsoft Copilot, joined to your CRM or workforce management system through their own connectors.
One source of truth for the whole CX team
CX Ops isn't the only team running on assumptions. SRE's and human agents get the same real-time telemetry, built for how each of them works.
Tenor for Human Agents
Agent Readiness Testing, live prevention, and fair scoring in the agent's browser tab.
Shaun James
Global Head of Managed Services, TTEC Digital
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
