Every endpoint, tested and ready
Tenor is the agentic layer that tests every agent's setup. Every desk ready for calls before the shift starts.
Talk to us
A human agent on a degrading connection keeps taking calls until a customer complains. Tenor tests the desk before the shift, catching the root cause and handing over the fix.
The proof behind every metric
The answer in hand before you join the call
MOS, jitter, packet loss, error spans, and device telemetry — correlated across the session path, tested against the likely causes, and returned as a ranked root cause. No bridge call required.
Packet-level evidence with every finding
See the carrier, the CCaaS vendor, or the BPO where the fault originated using your own record. Every finding carries the session data behind it.
Delivered where your team already works
The root cause lands in the Slack or Teams channel where you already triage. Ask follow-ups and approve the fix in the same thread — or go straight to the detail in your AI assistant through the Operata MCP Server.
Every number you need without a dashboard build
Confidence in every connection
One automated test covers the contact center and the local agent environment, end to end. Every system and device at the agent endpoint gets tested before the shift, down to the telemetry layer: jitter, packet loss, CPU, connection events, device state.
Before the shift
Sub-par audio or a disconnected integration gets caught before the first call, not after.
Catch live degradation
If Wi-Fi drifts or a headset fails mid-session, agents get alerted and handed the fix immediately.
Retroactive verification
After an audio glitch, agents rerun the test and confirm whether the fault was device or network.
Ensure quality across every call
When a customer disconnects on one-way audio, a workflow triggers: immediate redial, prioritized callback, SMS notification. Automatically flag Ops to issues with the agent, location, or technology, so action follows fast.
Evidence alongside the issue
Every ticket an agent raises carries its session telemetry with it.
Tailored recommendations
Configure actions on every alert and recommendation your agents see.
Any agent, anywhere
Catch network instability before it hits a live call. Prompt agents to switch or adjust channels on the spot.
Shaun James
Global Head of Managed Services, TTEC Digital
One source of truth for the whole CX team
Human agents aren't the only team running on assumptions. SRE's and CX Ops get the same real-time telemetry, built for how each of them works.
Tenor for Ops
Conversational analysis and charting for the teams who own AHT, CSAT, and FCR.
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
