Root cause, proven agentically
The moment voice quality degrades, Tenor runs the investigation, names the layer where it broke, and hands you the proof.
Talk to us
A single interaction crosses the entire delivery chain — carrier, platform, device, AI. Every layer gets watched, live.
The proof behind every metric
The answer in hand before you join the call
MOS, jitter, packet loss, error spans, and device telemetry — correlated across the session path, tested against the likely causes, and returned as a ranked root cause. No bridge call required.
Packet-level evidence with every finding
See the carrier, the CCaaS vendor, or the BPO where the fault originated using your own record. Every finding carries the session data behind it.
Delivered where your team already works
The root cause lands in the Slack or Teams channel where you already triage. Ask follow-ups and approve the fix in the same thread — or go straight to the detail in your AI assistant through the Operata MCP Server.
One conversation replaces days of triage
Diagnose across the delivery chain
Ask Tenor directly, the way you'd ask a colleague — isolate the carrier, the platform, the device, or the AI, with evidence on every finding.
Cross-stack root cause
Each layer gets tested — MOS, jitter, packet loss, error spans — until the one at fault is named.
Vendor accountability at packet level
Session evidence attaches to every finding, ending days of vendor back-and-forth. SLA reports pulled straight from your own record.
AI agents in your call path
Know whether the AI voice agent misrouted the call, or the audio was already degraded before it ever arrived.
Stay one step ahead of every incident
Catch the trend and validate the change yourself — before anything escalates.
Agent fleet health and clustering
The trend and the cluster come back benchmarked against baselines drawn from over 1 trillion data points so the same incident stops arriving as a new ticket every month.
Change and release validation
The window gets built and the evidence returned so you can prove the change was clean or catch the regression before the business does.
Query your own AI stack
The Operata MCP Server connects to Claude, ChatGPT, Microsoft Copilot, or Cursor. One standard, one login, same permissions.
One source of truth for the whole CX team
SRE isn't the only team running on assumptions. Ops and human agents get the same real-time telemetry, built for how each of them works.
Tenor for CX Ops
Conversational analysis and charting for the teams who own AHT, CSAT, and FCR.
Tenor for Human Agents
Agent Readiness Testing, live prevention, and fair scoring in the agent's browser tab.
Shaun James
Global Head of Managed Services, TTEC Digital
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
