Dominic Kent

articles by 
Dominic Kent
CX Observability: The Always-On Layer Making Assurance Smarter

CX Observability: The Always-On Layer Making Assurance Smarter

Using assurance for reactive repairs after the fact is old tech. The businesses moving to real-time observability are going to crush customer experience.

Article by 
Dominic Kent
Published in 
CX
Get Started

Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to maintain a truly connected customer experience in today's complex cloud contact center ecosystem.

Book a Demo