Product

Stop chasing contact center data across fragmented tools. Operata's CX Copilot lets you ask plain-language questions and get executive-ready KPIs in seconds.

One observability picture across your customers’ human and AI interactions. Now available for 50+ CX platforms.

Discover five concrete ways Operata’s Agent Readiness Test enhances support team productivity, reduces escalations, and elevates customer satisfaction before every interaction.

Discover how Agent Readiness Tests deliver quick, automated checks to ensure a 5-star Agent Experience before every customer interaction. Learn how Operata’s solution helps contact centers prevent issues before they impact CX.

At Operata, we empower organizations to deliver exceptional customer experiences using observability to deliver deep insights into what matters most.

New insights, intuitive navigation, and precision metrics come together seamlessly, providing a toolkit that feels both effortless and indispensable for solving practical challenges of contact center performance.

This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.

Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.