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Observability, the control layer for CX - Introducing Overture

CX observability is the critical control layer to monitor, assure, diagnose, and improve AI and human agents as they work together to deliver the best customer experiences.

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Build your CX Observability data into everything you run

You ask your AI assistant and Operata answers. Here are 20 questions to start building CX Observability into the enterprise context to scale confidently.

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You went live on Genesys Cloud. Now what?

Synthetic testing tells you a configuration should work, CX Observability tells you whether it did. Here's what that gap costs in the first 30 days after go-live with Genesys Cloud, and how to close it.

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Introducing ‘Numéro’ Release for Genesys Cloud CX™

CX Observability for the modern contact center. Enjoy deeper capability, built for the Genesys environment you're running now.

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How to surface the contact center KPIs for your executive dashboard in seconds

Stop chasing contact center data across fragmented tools. Operata's CX Copilot lets you ask plain-language questions and get executive-ready KPIs in seconds.

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Introducing the Maestro release - CX Observability for every contact center AI & human touchpoint.

One observability picture across your customers’ human and AI interactions. Now available for 50+ CX platforms.

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5 Ways the Agent Readiness Test Boosts Support Team Performance

Discover five concrete ways Operata’s Agent Readiness Test enhances support team productivity, reduces escalations, and elevates customer satisfaction before every interaction.

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