Product

Synthetic testing tells you a configuration should work, CX Observability tells you whether it did. Here's what that gap costs in the first 30 days after go-live with Genesys Cloud, and how to close it.

CX Observability for the modern contact center. Enjoy deeper capability, built for the Genesys environment you're running now.

Stop chasing contact center data across fragmented tools. Operata's CX Copilot lets you ask plain-language questions and get executive-ready KPIs in seconds.

One observability picture across your customers’ human and AI interactions. Now available for 50+ CX platforms.

Discover five concrete ways Operata’s Agent Readiness Test enhances support team productivity, reduces escalations, and elevates customer satisfaction before every interaction.

Discover how Agent Readiness Tests deliver quick, automated checks to ensure a 5-star Agent Experience before every customer interaction. Learn how Operata’s solution helps contact centers prevent issues before they impact CX.

At Operata, we empower organizations to deliver exceptional customer experiences using observability to deliver deep insights into what matters most.

New insights, intuitive navigation, and precision metrics come together seamlessly, providing a toolkit that feels both effortless and indispensable for solving practical challenges of contact center performance.