Voice AI

articles in 
Voice AI
The evidence gap in AI governance

The evidence gap in AI governance

Before governance boards can audit compliance or manage risk, IT and Operations teams need an independent, unvarnished record of how AI agents actually perform, alongside humans, in live production.

Article by 
Sam Emms
Published in 
Voice AI
Voice AI tooling is now foundational. The visibility isn’t.

Voice AI tooling is now foundational. The visibility isn’t.

67% of organizations call Voice AI foundational. Only 21% are satisfied with how it's performing. The gap isn't in the model. It's in everything the model can't see.

Article by 
Sam Emms
Published in 
Voice AI
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