Case Study

Operata Case Studies

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Case Study
CSAT is directly related to voice quality - Telstra Case Study

CSAT is directly related to voice quality - Telstra Case Study

How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.

Article by 
Romilly Blackburn
Published in 
Case Study
"First impressions count" - Insurance Case Study

"First impressions count" - Insurance Case Study

An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.

Article by 
Romilly Blackburn
Published in 
Case Study
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