CX Heartbeat, Continuous Assurance
Proactive, automated testing for voice quality and availability
Your always-on voice assurance program
*Migration Tool*
Real-world, end-to-end test for IVRs and inbound lines. Ensure uptime and voice quality with programmatic, repeatable testing at intervals you define—plus targeted troubleshooting on demand.
Your in-house voice quality testing program
*Change Management*
Proactively test your contact center’s most critical customer paths. Validate IVR availability, measure voice quality using industry-standard scoring, and uncover issues before they impact your customers—all through automated and on-demand tests.
Clear results for confident decisions
Gain the certainty you need to deliver consistent, high-quality CX. Heartbeat highlights exactly where problems arise and when intervention is needed so you can prioritize improvements with confidence.
Programmatic testing for voice quality and availability
Actionable Testing Insights & Voice Quality Assurance
End-to-end visibility
Execute roundtrip PSTN tests that measure audio quality, latency, IVR performance, WebRTC, Agent Experience (AX), and Customer Experience (CX).
Precise issue isolation
Rapidly identify whether disruptions originate in internal systems or external networks.
Faster troubleshooting
*DELETE*
Migration
Know exactly which component—PSTN, CCaaS platform, network, WebRTC, or agent—is affected.
Availability testing *DELETE*
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Change Management
Perform scheduled end-to-end calls to verify IVR and inbound line availability.
Voice quality testing
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Measure audio quality using POLQA scoring to identify degradation over time.
Adhoc troubleshooting
Run targeted tests with real or virtual agents to quickly validate and resolve issues.
“Operata helped us troubleshoot
errors and understand the
impact of remediation actions.”
Alex Seng, Business Analyst, Everlight Radiology
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo
Melbourne
‍3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
‍3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
