Live AI raises questions review boards, policies, and pre-launch testing don’t address: what happened a real customer yesterday, whether the handoff carried context, whether a human stepped in when needed.
Those answers live in production telemetry. With it, governance can green-light the next release with confidence.
Each customer experience call is monitored for the failures on your risk register: misread intents, dropped context, silent timeouts, dead-end escalations.
Every AI decision leaves a record — the trace shows what the AI heard, matched, and decided.
The trace shows where handoffs happened, whether context survived them, and where a human agent stepped in.
The trace shows where handoffs happened, whether context survived them, and where a human agent stepped in.
Baselines and version comparison show the AI still clears your bar, release after release.
Nicolas De Kouchkovsky
No Jitter
The EU AI Act's transparency duties apply today, with similar rules being adopted across the globe. Customers must know when they're dealing with AI, on every interaction, in every channel. Accountability sits with the enterprise.
The proof is in the production telemetry: traceability, oversight, and continuous monitoring, with logs kept to meet your current and future obligations. Collect the evidence now, and ensure compliance going forward.
Operata is not a governance platform. Risk assessments, policies, review boards, and sign-offs stay with you.
CX Observability adds the evidence beneath those processes: the correlated data to reconstruct any interaction, real-time monitoring to catch failures live, baselines to measure performance against policy, and logs kept to meet your obligations. That evidence lets you put AI in front of customers and stand behind it.
CUSTOMER JOURNEY TRACE® → MONITORING → VOICE AI AGENT OBSERVABILITY →
Robust uptime SLAs, active 24x7 monitoring and an infrastructure built for resiliency and high availability ensures our CX Observability platform scales with you.
With encryption in motion and at rest, and active in-depth monitoring, Operata is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, and FedRAMP/FISMA reports and certifications.
Operata privacy is maintained by role based access controls to production systems as well as annual company-wide privacy training to safeguard your data.
Operata Platform supports GDPR compliance. It's architected to make it simpler for you to comply with the GDPR and include features that will help you respect your GDPR obligations.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
