Dave Van Everen

Dave Van Everen brings to Operata 15+ years of VP-level experience in Cloud Infrastructure, AI, and Contact Center software. He previously held VP Marketing roles at AI startups Veryfi & TetraScience, and product and marketing leadership roles at CCaaS players Five9 and Genesys.

articles by 
Dave Van Everen
Operata adds ‘people experience’ insights to its CX Observability platform

Operata adds ‘people experience’ insights to its CX Observability platform

For the first time, cloud contact centers can correlate unified technical, operations, and experience data.

Article by 
Dave Van Everen
Published in 
News
Why Enterprises Need CX Observability

Why Enterprises Need CX Observability

(And why your CCaaS vendor doesn't provide it)

Article by 
Dave Van Everen
Published in 
CX
How Continuous Monitoring Improves Customer Experience

How Continuous Monitoring Improves Customer Experience

Why continuous monitoring is an essential part of every cloud contact center

Article by 
Dave Van Everen
Published in 
Quality