Operata

Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers.

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Operata
The Rise of CX Observability in Service Monitoring

The Rise of CX Observability in Service Monitoring

CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.

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Operata
Published in 
CX
Why Testing Alone Can’t Keep Up With AI-Driven CX

Why Testing Alone Can’t Keep Up With AI-Driven CX

AI introduces nondeterminism, CX observability brings assurance to production reality

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Operata
Published in 
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