Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers.

CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.

AI introduces nondeterminism, CX observability brings assurance to production reality
See how Operata empowers IT and Ops teams to maintain a truly connected customer experience in today's complex cloud contact center ecosystem.
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