Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers.
CX observability is the critical control layer to monitor, assure, diagnose, and improve AI and human agents as they work together to deliver the best customer experiences.
Operata will sponsor Xperience 2026 and present a session on what CX teams can't see once AI agents start handling customer conversations.
CX Observability for the modern contact center. Enjoy deeper capability, built for the Genesys environment you're running now.
Expanding a Global Banking Operation in the US
Why breadth and context matter as much as depth and determinism
Why “everything is up” doesn’t mean customers are getting the experience they deserve
Why scripted assurance can never substitute for real-time CX intelligence
Learn how CX assurance and observability differ, why both matter for modern contact centers, and how combining readiness testing with real-time insight transforms customer experience operations.
See how Operata helps IT and Ops teams keep the customer experience connected across every platform in your stack.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
