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Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

“In our ‘Harmony’ release we’re introducing Tenor AI as a ubiquitous layer of intelligence that opens up conversational data exploration, serves insights directly into the user’s workflow, and points them to areas that need attention the most.” – John Mitchem, Operata Co-Founder and CTO

Article by 
Dave Van Everen
Published in 
News
Operata adds ‘people experience’ insights to its CX Observability platform

Operata adds ‘people experience’ insights to its CX Observability platform

For the first time, cloud contact centers can correlate unified technical, operations, and experience data.

Article by 
Dave Van Everen
Published in 
News
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