John Mitchem

With a background in enterprise service management and voice network engineering, John has led complex contact center deployments, migrations and large-scale telephony transformation using CPaaS, UCaaS and CCaaS solutions.

articles by 
John Mitchem
Metrics to create winning customer and agent experiences

Metrics to create winning customer and agent experiences

How the world's best cloud contact centers are turning to CX & AX observability to delight customers.

Article by 
John Mitchem
Published in 
CX