Sam Emms

Your AI platform ships with its own observability. Here is what it sees, where its view stops, and the layer that proves the whole customer interaction landed successfully.

Operata’s Agent Readiness Test makes sure every agent device is ready all shift, not just at login.

Genesys Cloud Agentic Virtual Agent (AVA) is now a verified Operata integration, live on the Genesys AppFoundry Marketplace.

Operata, a CX Observability platform, has extended CX AI Agent Observability to Agentic Virtual Agent (AVA), part of Genesys Cloud™ from Genesys®, a global cloud leader in AI-Powered Experience Orchestration.

You ask your AI assistant and Operata answers. Here are 20 questions to start building CX Observability into the enterprise context to scale confidently.

Before governance boards can audit compliance or manage risk, IT and Operations teams need an independent, unvarnished record of how AI agents actually perform, alongside humans, in live production.

Synthetic testing tells you a configuration should work, CX Observability tells you whether it did. Here's what that gap costs in the first 30 days after go-live with Genesys Cloud, and how to close it.

67% of organizations call Voice AI foundational. Only 21% are satisfied with how it's performing. The gap isn't in the model. It's in everything the model can't see.