Dave Van Everen brings to Operata 15+ years of VP-level experience in Cloud Infrastructure, AI, and Contact Center software. He previously held VP Marketing roles at AI startups Veryfi & TetraScience, and product and marketing leadership roles at CCaaS players Five9 and Genesys.
Learn about call center QA, its impact on customer experience, key best practices and metrics, and its business benefits.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
(And why your CCaaS vendor doesn't provide it)
Why continuous monitoring is an essential part of every cloud contact center
Lock in some time with a Product Specialist.
