Dave Van Everen

Dave Van Everen brings to Operata 15+ years of VP-level experience in Cloud Infrastructure, AI, and Contact Center software. He previously held VP Marketing roles at AI startups Veryfi & TetraScience, and product and marketing leadership roles at CCaaS players Five9 and Genesys.

articles by 
Dave Van Everen
CX Observability: Why DIY is DOA

CX Observability: Why DIY is DOA

Don't settle for "good enough". Your customers deserve the best possible experience every time.

Article by 
Dave Van Everen
Published in 
CX
CX Observability: The Canary in the Coal Mine

CX Observability: The Canary in the Coal Mine

Gain an “early warning system” for your cloud contact center.

Article by 
Dave Van Everen
Published in 
CX
Is Poor Voice Quality Trashing Your CX?

Is Poor Voice Quality Trashing Your CX?

Voice quality may be impacting your CX more than you know.

Article by 
Dave Van Everen
Published in 
CX
WebRTC Observability

WebRTC Observability

How to Ensure High-Quality Voice Calls in Cloud Contact Centers

Article by 
Dave Van Everen
Published in 
Quality
Turn Contact Lens Data into Actionable Insights

Turn Contact Lens Data into Actionable Insights

How Integrating Operata Platform and Amazon Connect Contact Lens Delivers Unprecedented CX Insights

Article by 
Dave Van Everen
Published in 
AWS
Observability for Cloud Contact Centers

Observability for Cloud Contact Centers

Why the Right Tooling Matters More Now than Ever

Article by 
Dave Van Everen
Published in 
CX
Top 5 requirements for Amazon Connect service readiness

Top 5 requirements for Amazon Connect service readiness

A checklist of considerations for new and existing Amazon Connect contact centers

Article by 
Dave Van Everen
Published in 
AWS
How Agent Microphones Affect Call Quality

How Agent Microphones Affect Call Quality

Many contact center organizations are suffering from a hidden “internal” issue that is impacting customer experience.

Article by 
Dave Van Everen
Published in 
CX