CX

CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.

Operata’s CX Risk Score offers a clear and actionable approach to safeguarding these moments. By identifying interaction risks in real-time, organisations can ensure their customer experiences are as seamless as they are meaningful.

Does poor CX drive poor customer sentiment, and what impact does that have on a company’s revenue?

Here are some key observability software requirements to keep in mind for a successful transition to and ongoing operation of a cloud contact center.

Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights

True CX Observability requires more than technology alone to deliver its best performance.

Don't settle for "good enough". Your customers deserve the best possible experience every time.

Gain an “early warning system” for your cloud contact center.