Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

On behalf of everyone at Operata, we want to share our deep appreciation for all those fighting so hard against this outbreak all over the world.

Driving increased CSAT through better audio quality.

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

The differences between ITU objective quality scoring standards and why you should care.

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Fully customizable templated visualization, reporting for deep data driven insights.