Thoughts and discussions on Customer Experience
23 articles in CX
The differences between ITU objective quality scoring standards and why you should care.
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.
Driving increased CSAT through better audio quality.
Coming together through APN sees Operata and AWS deepen our alliance.
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
On behalf of everyone at Operata, we want to share our deep appreciation for all those fighting so hard against this outbreak all over the world.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace