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Our new platform release ‘Grandioso' is here 🎶 - Unprecedented agent and customer experience (CX) insights. Read the post

CX

Thoughts and discussions on Customer Experience

28 articles in CX

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CSAT is directly related to voice quality - Telstra Case Study

Driving increased CSAT through better audio quality.

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Operata teams with AWS as Select Technology Partner

Coming together through APN sees Operata and AWS deepen our alliance.

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Supporting the fight against COVID-19

On behalf of everyone at Operata, we want to share our deep appreciation for all those fighting so hard against this outbreak all over the world.

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Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

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National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

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Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

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Whanaungatanga, better together - Trustpower Case Study

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

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