Thoughts and discussions on Customer Experience
15 articles in CX
The differences between ITU objective quality scoring standards and why you should care.
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.
Driving increased CSAT through better audio quality.
Coming together through APN sees Operata and AWS deepen our alliance.
On behalf of everyone at Operata, we want to share our deep appreciation for all those fighting so hard against this outbreak all over the world.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.