Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

On behalf of everyone at Operata, we want to share our deep appreciation for all those fighting so hard against this outbreak all over the world.

Driving increased CSAT through better audio quality.

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.