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Our new platform release ‘Grandioso' is here 🎶 - Unprecedented agent and customer experience (CX) insights. Read the post

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For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Operata adds ‘people experience’ insights to its CX Observability platform

“For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata. “Our correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.”

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