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What Agents Are Telling Us About Call Quality Issues

What Agents Are Telling Us About Call Quality Issues

After analyzing over 148 thousand agent-reported issues, we’ve identified the most common problems affecting call quality. What stands out in the data is that certain issues occur again and again, meaning there are consistent areas for improvement.

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Agent Experience

The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

Announcing our all new release - an 'Aria' to welcome 2021!

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Romilly Blackburn

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Agent Experience

Operata SaaS products launch on new AWS Marketplace for ANZ.

Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

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Romilly Blackburn

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Agent Experience

Operata teams with AWS as Select Technology Partner

Operata teams with AWS as Select Technology Partner

Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.

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Romilly Blackburn

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Agent Experience

POLQA Vs PESQ

Objective quality scoring explained.

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Agent Experience