What matters in Agent Experience
20 articles in Agent Experience
The differences between ITU objective quality scoring standards and why you should care.
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.
Driving increased CSAT through better audio quality.
Coming together through APN sees Operata and AWS deepen our alliance.
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.