The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

Coming together through APN sees Operata and AWS deepen our alliance.

Driving increased CSAT through better audio quality.

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.