What matters in Agent Experience
Discover how the 10 x 10 rule reveals early signs of contact center agent burnout through behavioral trends. Learn how CX observability tools like Operata help reduce burnout and boost performance.
After analyzing over 148 thousand agent-reported issues, we’ve identified the most common problems affecting call quality. What stands out in the data is that certain issues occur again and again, meaning there are consistent areas for improvement.
Announcing our all new release - an 'Aria' to welcome 2021!
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.
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