This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more

The world’s 1st multi-cloud CX observability platform 🎉 - Available now for Amazon Connect, Genesys Cloud & Nice CXone Read the post

Agent Experience

What matters in Agent Experience

17 articles in Agent Experience

amazon-connect-operata-1570494810.png
Just shipped! Operata for Amazon Connect

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

asset-3-1572323268.png
"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

operata-telstra.png
CSAT is directly related to voice quality - Telstra Case Study

Driving increased CSAT through better audio quality.

operataaws-1573006325.png
Operata teams with AWS as Select Technology Partner

Coming together through APN sees Operata and AWS deepen our alliance.

whitepaper_-llustration.png
Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

aws-marketplace-operata.png
Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

operata-healthdirect.png
National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration