Our new release 'Diva' - Paint the picture you want to see with Operata Canvas Read Our Post

Agent Experience

What matters in Agent Experience

15 articles in Agent Experience

National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

CSAT is directly related to voice quality - Telstra Case Study

Driving increased CSAT through better audio quality.

"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

Just shipped! Operata for Amazon Connect

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

POLQA Vs PESQ

The differences between ITU objective quality scoring standards and why you should care.

Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Our new release 'Diva' - introducing the flexible data canvas for mission-critical CCaa...

Fully customizable templated visualization, reporting for deep data driven insights.

Our new release 'Cadenza' is here. Data Exchange 🔀 for Amazon EventBridge and more!

We've launched our all new Operata Data Exchange for Amazon Eventbridge!

See Operata in action.

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