What matters in Agent Experience
Hybrid work or flexible work is likely here to stay, but many contact centers still struggle to support remote agents effectively. From unstable home networks to inconsistent tools, technology plays a critical role in whether agents succeed or fail. This article explores why CX observability is essential to delivering consistent, high-quality service in hybrid contact centers.
Discover how the 10 x 10 rule reveals early signs of contact center agent burnout through behavioral trends. Learn how CX observability tools like Operata help reduce burnout and boost performance.
After analyzing over 148 thousand agent-reported issues, we’ve identified the most common problems affecting call quality. What stands out in the data is that certain issues occur again and again, meaning there are consistent areas for improvement.
Announcing our all new release - an 'Aria' to welcome 2021!
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.
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