Product

New insights, intuitive navigation, and precision metrics come together seamlessly, providing a toolkit that feels both effortless and indispensable for solving practical challenges of contact center performance.

This release elevates agent performance, optimizes operations, and helps ensure exceptional customer satisfaction. Features include real-time agent guidance and updates for more focused technical and operational efficiency improvement.

Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.

For the first time, cloud contact centers can correlate unified technical, operations, and experience data.

We are pleased to announce ‘Forte'.

Now available on Amazon Connect, Genesys Cloud and NICE CXone

Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution

Softphone Errors, Issue Investigation & Agent Reported Issues