New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights. Read the post

Product

New Operata releases, updates and product musings.

10 articles in Product

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Just shipped! Operata for Amazon Connect

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

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Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

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Introduction: Accelerate by Operata 🚀

Announcing our all new, free 14 Day rapid adoption program.

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Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

Our new release 'Diva' - introducing the flexible data canvas for mission-critical CCaa...

Fully customizable templated visualization, reporting for deep data driven insights.

The new Operata release 'Buffa' is here. Cloud Contact Center Assurance 🤖 and more!

Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.

Our new release 'Cadenza' is here. Data Exchange 🔀 for Amazon EventBridge and more!

We've launched our all new Operata Data Exchange for Amazon Eventbridge!

See Operata in action.

Lock in some time with a Product Specialist.

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