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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post


7 articles in Aws

Securing Security - Australian Government Case Study

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

Cementing :) Agent Performance - Boral Case Study

Driving increased CSAT through better audio quality.

Top 5 service readiness considerations for Amazon Connect, represented in an illustration of a call center agent speaking with a customer, with the Amazon Connect logo above them.
Top 5 requirements for Amazon Connect service readiness

To get the most out of Amazon Connect and accelerate your time-to-value, you need to verify that your systems and processes are up to the task.

Contact Lens actionable insights provided by a "handshake" with Operata Platform.
Turn Contact Lens Data into Actionable Insights

Break Down Organizational and Technology Silos by Harmonizing Technical, Operations, and Experience Data

Operata awarded Amazon Connect Ready designation, joins a select group of AWS partners that have achieved this designation.
Announcing: Operata Awarded Amazon Connect Ready Designation

Amazon Connect Ready highlights AWS Partners who have distinguished themselves as leaders in the contact center industry in providing solutions that integrate seamlessly with Amazon Connect software solutions.

AWS re:Invent 2023
Operata at re:Invent 2023

All the innovative GenAI technology announcements notwithstanding, what made re:Invent successful were the connections and experiences shared between people.

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration