Quality scoring techniques and technologies.
13 articles in Quality
The differences between ITU objective quality scoring standards and why you should care.
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.
Driving increased CSAT through better audio quality.
Coming together through APN sees Operata and AWS deepen our alliance.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.
Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.