View by:
Quality
Quality scoring techniques and technologies.
16 articles in Quality
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
Driving increased CSAT through better audio quality.
Coming together through APN sees Operata and AWS deepen our alliance.
Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.
Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.
The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.
Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.