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12 articles in
Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.
Driving increased CSAT through better audio quality.
A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
The differences between ITU objective quality scoring standards and why you should care.
Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.
Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.
The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.