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Quality

Quality scoring techniques and technologies.

12 articles in Quality

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CSAT is directly related to voice quality - Telstra Case Study

Driving increased CSAT through better audio quality.

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"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

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Just shipped! Operata for Amazon Connect

We are excited to announce the launch of Operata for Amazon Connect. Now GA.

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Whanaungatanga, better together - Trustpower Case Study

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

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Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

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Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

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Operata teams with AWS as Select Technology Partner

Coming together through APN sees Operata and AWS deepen our alliance.

See Operata in action.

Lock in some time with a Product Specialist.

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