Learnings from Operata

Luke Jamieson brings nearly twenty years’ experience in contact centree leadership, having overseen some of Australia’s most successful operations and guided major CCaaS cloud migrations for leading organizations. Despite his track record, he remains committed to learning and is keen to share his discoveries each week at Operata.

articles in 
Learnings from Operata
How CPU Overload Silently Breaks Agent Productivity in Cloud Contact Centres

How CPU Overload Silently Breaks Agent Productivity in Cloud Contact Centres

What I Learned at Operata This Week ~ By Luke Jamieson

Article by 
Luke Jamieson