Introducing our latest release ‘Cadenza’. Data Exchange 🔀 for Amazon EventBridge and more! Read Our Post

Quality

Quality scoring techniques and technologies.

12 articles in Quality

Call quality impacts patient outcomes - Everlight Case Study

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

Whanaungatanga, better together - Trustpower Case Study

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

The new Operata release 'Aria' 🎶 is here. Agent Experience Monitoring and more!

Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.

The new Operata release 'Buffa' is here. Cloud Contact Center Assurance 🤖 and more!

Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.

See Operata in action.

Lock in some time with a Product Specialist.

Bald man pointing illustration