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12 articles in
We are excited to announce the launch of Operata for Amazon Connect. Now GA.
The differences between ITU objective quality scoring standards and why you should care.
Operata have launched our all new Assurance toolkit - end-to-end CX Baseline, CX Heartbeat and Performance Testing.
Operata have launched our all new Agent Experience Monitoring and Chrome extension, that unlocks Operata superpowers for salesforce.com, Zendesk, ServiceNow and more.