Melbourne, Australia, 29 September 2021 –
Operata, a global leader in performance monitoring and assurance for cloud contact centers, today announced that it has been accepted into the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners who provide software solutions that run on or integrate with AWS.
Operata is an AWS Advanced Technology Partner with a software-as-a-service platform that monitors and optimizes real-time technical performance of cloud contact centers. It's available in all Amazon Connect hosted regions.
Operata provides end-to-end voice observability for contact centers, speeding transformation projects, and proactively managing ongoing end-to-end performance to deliver the best ongoing agent and customer experience.
By participating in the AWS ISV Accelerate Program, Operata will receive co-sell support and benefits to easily gain access to millions of active AWS customers with AWS field sellers globally. Co-selling provides better customer outcomes and assures mutual commitment from AWS and Partners.
“As an AWS Advanced Technology Partner, Operata delivers optimized and integrated contact center performance monitoring solutions for Amazon Connect, an omnichannel cloud contact centre, helping customers benefit from simplicity of operations, improved agent efficiency, and lower costs. Through the AWS ISV Accelerate Program, we hope to provide our solutions to a wider base of existing and new Amazon Connect customers to help them deliver the best customer experience possible.”
— Guy Granger, VP Business Development, Operata.
Participation in the AWS ISV Accelerate Program means that Operata customers benefit from strong collaboration between Operata and AWS go-to-market and customer success teams.
Operata assisted Trustpower, a New Zealand energy company, to optimize and manage performance of Amazon Connect across its operations.
“Operata was vital to accelerating our migration and testing services, assuring end-to-end quality across diverse environments. It enabled us to assess readiness to scale our services and monitor ongoing performance,” said
— Andrea Leggatt, Technology Operations Manager, Trustpower.
At Operata our mission is to help businesses have quality conversations. It's about better connection. We are doing this by building the world's first experience management platform for Amazon Connect. Operata customers include leading insurers, telcos, banks and MSP's. Operata is headquartered in Melbourne, Australia. Visit us at operata.com