Luke, a globally recognized CX thought leader and Evangelist at Operata, brings energy, creativity, and deep industry expertise. Passionate about human experience, he champions contact centers in delivering top-tier CX and employee engagement.
CCaaS platforms tell you what happened inside their walls. Nobody’s telling you what happened to your customer. That’s the CX Observability gap, and it’s growing.
A case for CX Observability as AI takes the wheel.
The lesson for CX and Ops leaders is closer to home than you think.
Rising fuel costs and potential work-from-home mandates are forcing contact center leaders to confront a critical question: are you ready if agents can't come in tomorrow?
A conversation with Brad Cleveland at Enterprise Connect
Just as a calm river can hide upstream dangers, a quiet contact center can mask issues that will compound under pressure.
Moving from reactive “heroics” to proactive systems.
Jitter disrupts voice calls in subtle but costly ways. Learn what causes it, how it affects CX and agent performance, and why it matters more than most teams realise.
See how Operata empowers IT and Ops teams to maintain a truly connected customer experience in today's complex cloud contact center ecosystem.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
