Synthetic testing tells you a configuration should work, CX Observability tells you whether it did. Here's what that gap costs in the first 30 days after go-live with Genesys Cloud, and how to close it.
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Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace
Operata is now free to non-for-profits leading COVID-19 projects.
Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.
Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.
How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.
An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.
Introducing the 1st CX & AX Management Platform for Amazon Connect
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
