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Scaling CX Observability Across a Global Banking Contact Centre in the United States

Scaling CX Observability Across a Global Banking Contact Centre in the United States

Expanding a Global Banking Operation in the US

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OUR LATEST ARTICLES
Operata teams with AWS as Select Technology Partner

Operata teams with AWS as Select Technology Partner

Today, we are pleased to announce that Operata joins the AWS Partner Network (APN) as a Select Technology Partner.

Article by 
Romilly Blackburn
Published in 
Agent Experience
CSAT is directly related to voice quality - Telstra Case Study

CSAT is directly related to voice quality - Telstra Case Study

How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.

Article by 
Romilly Blackburn
Published in 
Case Study
"First impressions count" - Insurance Case Study

"First impressions count" - Insurance Case Study

An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.

Article by 
Romilly Blackburn
Published in 
Case Study
Just shipped! Operata for Amazon Connect

Just shipped! Operata for Amazon Connect

Introducing the 1st CX & AX Management Platform for Amazon Connect

Article by 
Romilly Blackburn
Published in 
CX
POLQA Vs PESQ

POLQA Vs PESQ

Objective quality scoring explained.

Article by 
Andy Scott
Published in 
Agent Experience
Why Testing Alone Can’t Keep Up With AI-Driven CX

Why Testing Alone Can’t Keep Up With AI-Driven CX

AI introduces nondeterminism, CX observability brings assurance to production reality

Article by 
Operata
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