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The New CX Stack: Observability + Assurance for Future-Ready Operation

The New CX Stack: Observability + Assurance for Future-Ready Operation

Building a feedback-driven architecture that learns and prevents

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OUR LATEST ARTICLES
"First impressions count" - Insurance Case Study

"First impressions count" - Insurance Case Study

An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.

Article by 
Romilly Blackburn
Published in 
Case Study
Just shipped! Operata for Amazon Connect

Just shipped! Operata for Amazon Connect

Introducing the 1st CX & AX Management Platform for Amazon Connect

Article by 
Romilly Blackburn
Published in 
CX
POLQA Vs PESQ

POLQA Vs PESQ

Objective quality scoring explained.

Article by 
Andy Scott
Published in 
Agent Experience
Why Testing Alone Can’t Keep Up With AI-Driven CX

Why Testing Alone Can’t Keep Up With AI-Driven CX

AI introduces nondeterminism, CX observability brings assurance to production reality

Article by 
Operata
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