Luke, a globally recognized CX thought leader and Evangelist at Operata, brings energy, creativity, and deep industry expertise. Passionate about human experience, he champions contact centers in delivering top-tier CX and employee engagement.
Moving from reactive “heroics” to proactive systems.
Jitter disrupts voice calls in subtle but costly ways. Learn what causes it, how it affects CX and agent performance, and why it matters more than most teams realise.
Unpacking the meaning behind MOS (Mean Opinion Score)
Learn how Virtual Desktop Infrastructure (VDI) affects voice quality, and why surface-level metrics like MOS can be misleading. Discover how CX observability reveals hidden issues.
What I Learned at Operata This Week
What I Learned at Operata This Week
What I Learned at Operata This Week ~ By Luke Jamieson
“Nothing is permanent except change” ~ Heraclitus
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