Operata Case Studies
Expanding a Global Banking Operation in the US
Introduction: A Regulated Banking Environment Under Pressure
Before using Operata, Reciprocity identified several goals and operational challenges they sought to address in their contact center operations.
A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.
Operata enables Everlight Radiology to look inside their cloud contact center environment.
Amazon Connect & Operata deliver confidence to Mercury agents working from home.
Operata worked with Phase Pacific to deliver objective audio quality scoring for cloud contact centers.
Healthdirect Australia had to act quickly to ensure the National Coronavirus Helpline could meet expected demand.
See how Operata empowers IT and Ops teams to maintain a truly connected customer experience in today's complex cloud contact center ecosystem.
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Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
