Product

Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.

For the first time, cloud contact centers can correlate unified technical, operations, and experience data.

We are pleased to announce ‘Forte'.

Now available on Amazon Connect, Genesys Cloud and NICE CXone

Operata, the CX observability leaders and Jabra, the audio innovators in contact center and hybrid-working, have collaborated to create the first end-to-end agent experience solution

Softphone Errors, Issue Investigation & Agent Reported Issues

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

Now generally available for Genesys Cloud and NICE CXOne