With Operata's recent GA launch of their Customer and Agent Experience Management Platform built for Amazon Connect, it made perfect sense to build the relationship between the organisations.
Customers have been quick to realise the benefits of the toolset and partnership, and their endorsement is a key part of the Select certification:
“Operata proved to be a highly valuable toolset in measuring the performance of our pilot program with Amazon Connect at both a network level and end-to-end - providing key metrics as to the customer and agent experience."
— Darren B, Network Engineering & Planning - Senior Lead, Telstra
APN Select Technology Partner status represents a high level of expertise and engagement with AWS, solidifying Operata’s position as an innovator and leader in experience management tools for cloud contact centres.
“Operata’s experience management platform provides unique performance and quality insights to enterprises evaluating, adopting and operating Amazon Connect. We are excited to announce Operata’s APN Select Technology Partner status and the deepening partnership between the organisations.” - Phil Zammit, Head of Sales APAC, Cognitive CX, Amazon Web Services.
The APN also supports Operata to further train and develop engineering talent, and strengthens their role in driving value focussed contact centre transformation using cloud native tools.
"We are proud to be recognised as an APN Select Technology Partner. Deep relationships with technology leaders, like the one we have formed with AWS, provide strong validation of Operata's value and the role of performance management in delivering the highest levels of CSAT and NPS in cloud contact centre environments’ said Operata Co-Founder Andy Scott.
At Operata our mission is to help businesses have quality conversations. It's about better connection. We are doing this by building the world's first experience management platform for Amazon Connect. Operata customers include leading insurers, telcos, banks and MSP's. Operata is headquartered in Melbourne, Australia. Visit us at https://operata.com